Stratstone Reviews

Huge shoutout to Adeel Rashid for his understanding and for delivering my ride right on schedule. No cheesy sales pitches, just a genuinely good dude. Appreciate all your hard work!

Fantastic assistance from Matthew and Steven. They really went above and beyond!

I received fast, effective, courteous, and professional assistance from Porsche Bolton. A big shoutout to Dean Overson for his help!

The service is top-notch, and they really understand how to look after my car.

Had an awesome experience with Zeshan at Mercedes-Benz. I bought a fantastic car without any hassle.

I just got my 2021 1 series serviced at BMW Leeds, where I originally purchased it brand new. It’s only done 13,000 miles, and they claimed the brake pads were at the bare minimum of 3mm. Naturally, I was a bit doubtful, so I had several certified mechanics take a look, and they found the pads to be 6mm. BMW wanted to hit me with a £500 bill for new pads that didn’t even need replacing. I feel totally deceived and let down by their service—what else might they have misled me about? I wouldn’t suggest them to anyone. This isn’t what I expected from BMW.

The staff were super friendly, the vehicle was finished right on schedule, and it feels fantastic after the service.

The staff were super friendly and their service was top-notch. My car got a nice clean too, so big thanks to you all! 👌

Stay in the loop regarding repairs with just a quick phone call. The service I received was top-notch. Couldn't be happier!

The team was friendly and really attentive, going the extra mile to ensure the whole experience was smooth and enjoyable.

Chris from the sales crew provided outstanding service. The whole process of renewing our car was seamless from beginning to end.

Absolutely terrible support from the company. The loan vehicle broke down three times within a day, and I was informed that if I wanted my own car back and couldn’t return their defective one, I’d have to take a taxi!

The team was really friendly and super helpful. The service was top-notch as well.

I had a really bad experience with the customer service at Stratstone in Derby. I was told I’d get a call back today, Thursday 16/02/2023, from someone named Jasmine, but I haven’t heard a peep from her. My mobility car has been stuck at Stratstone Derby for over 10 days now.

The lack of compassion for motability clients is just shocking. I rely on my car to live my life normally, like going out shopping and visiting friends. They assured me they’d keep me updated on the situation, but that never happened.

In the meantime, Motability operations have been great and provided me with a hire car, and I really appreciate their help. But honestly, Stratstone's customer service is just unacceptable and not suitable for motability clients.

Come on, Jasmine, I need that callback you promised and some info on what’s causing the delay.

Michael Richmond.

The team recognized me by name and really made me feel at ease with their service.